How do I exchange my Purple mattress?

How easy is it to return a Purple mattress?

Returning a Purple mattress is easy: just contact them to initiate a return, and they'll coordinate a pickup of the mattress, then give you a full refund. For an exchange, it's about the same, but you have 30 days to buy a new mattress from Purple.Jun 3, 2019

What do they do with returned Purple mattresses?

The rep will walk you through a few disposal options: Donate clean and undamaged mattresses to a local charity. Recycle the mattress through a recycling facility. Work with the Purple Returns Team to have a company like Sharetown or GotJunk pick up and dispose of your mattress.Sep 9, 2021

What happens if you don't like your Purple mattress?

Purple does not require a specific reason for return–you can return your mattress for any reason. If you purchased your Purple mattress at a discount, your refund will be for the amount you paid, not the mattress's original price. For donation or disposal pickup, you don't need to re-box or repackage your mattress.Sep 9, 2021

How long does it take to break in a purple mattress?

The newer ones have springs but the original ones don't. If you try a Purple you have 100 days to decide what you think. Unless you're in pain, give it at least a month. It's a unique feel and it may take some time adjusting to it.

How long is purple mattress guarantee?

Purple provides a 10-year limited warranty on its mattresses that is good for the original buyer. As is typical with other foam mattress warranties, Purple will honor its warranty only if the materials show an indentation greater than 1 inch and if the mattress is supported on an appropriate base (not a box spring).Jan 7, 2022

Does Purple mattress sag over time?

All mattresses will eventually sag, which can affect how well you sleep. But Purple's mattresses may begin to sag faster than expected, especially for heavier sleepers.

Do Purple mattresses sag?

Some Purple customers found that their original mattress began sagging after the first few months. As a result, these sleepers experience increased levels of neck, shoulder, and back pain. ... Fortunately, sagging as a result of normal use is covered under Purple's 10-year warranty.Oct 7, 2020

What happens to the mattresses that are returned?

Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.May 21, 2021

How long does it take the Purple mattress to fully expand?

It should be fine within a few hours. Also, this mattress will initially expand about 60-70% fairly quickly. But the remaining 30-40% will take about 24 hours to reach the desired feel and full mattress firmness! See how easy getting the Purple mattress set up is in our video below!

image-How do I exchange my Purple mattress?
image-How do I exchange my Purple mattress?

Do Purple mattresses require special sheets?

You can use regular sheets for your Purple bed, but they have to be the right kind of regular sheets. The best sheet materials for your Purple mattress include bamboo viscose and cotton. As long as these sheets promote breathability and have the ability to stretch, they should work.Jan 4, 2021


Do people buy used mattresses?

If you've decided to buy a new mattress, you are likely wondering what to do with your old one. To help offset the costs of a new one, many people choose to sell their used mattresses. However, of all the household items you could sell used, a mattress is one of the most difficult.Sep 25, 2020


Do Purple mattresses get softer over time?

The 21 day adjustment period.

But for some people, it might take a few weeks for your body to fully adjust to the unique and proper support of the Purple Mattress. Fret not, this is perfectly normal.


Is purple mattress good for side sleepers?

To put it simply, the Purple mattress is great for all types of sleepers, whether you sleep on your side, back, stomach, or some combination of all three. ... If you're a side sleeper, we think all body types from petite to heavy will enjoy the Purple mattress.Nov 4, 2021


Is purple mattress good for overweight?

There is no weight limit for the Purple® Mattress, although we do suggest 300 pounds per person or 600 pounds total. Exceeding this recommendation will not void the 10-year warranty and you will still enjoy plenty of the benefits Purple has to offer!


How long do I have to exchange my Purple® bed?

  • You have 100 calendar days to exchange your Purple ® Bed from the date of delivery. You are allowed one exchange. To be eligible for an exchange, you must still be within your 100-night trial period and have had it for at least 21 days, and the mattress must be clean and undamaged. To initiate an exchange,...


What is the return policy for Mattress mattress?

  • Mattresses Return Policy. The Purple ® Mattress, Purple ® Hybrid, Purple ® Hybrid Premier. You have 100 calendar days from the date of delivery to return your Purple ® Bed. Because it can take some time for your body to adjust to better support, we require a minimum trial of 21 days.


What is the warranty on the Purple® bed?

  • Whether to repair or to replace the mattress shall be at Purple’s sole option. The cover is not part of the 10-year warranty and is separately addressed in the next paragraph. The zippered cover of The Purple® Bed is warranted for two (2) years from the date of purchase against faults in material or workmanship.


What is the purple™ sheets return policy?

  • If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery. To be eligible for a return, your Purple ™ Sheets, Purple ™ Mattress Protector, Purple ® Blanket, or Purple ™ Duvet must be clean and undamaged.

Share this Post: